Refund & Return Policy

Refund & Return Policy – Pinnacle Lifestyle BD

At Pinnacle Lifestyle BD, customer satisfaction is our top priority. We aim to deliver quality products and a smooth shopping experience.

Return Eligibility

You may request a return or exchange within 3 days of receiving the product if:

• You received the wrong size
• You received a damaged or defective product
• You received a different product from what you ordered

To be eligible for a return:

• The product must be unused
• The product must be in its original condition
• The original box and packaging must be intact

Non-Returnable Conditions

Returns will not be accepted if:

• The product has been used
• The customer damages the product
• The request is made after 3 days of delivery

Exchange Process

1. Contact our support team via phone or WhatsApp: [01914012168]
2. Provide your Order ID and clear photos of the product.
3. Our team will verify and arrange pickup or replacement.

Refund Policy

We generally offer a replacement first.
Refund is applicable only if replacement is not available.

Refunds are processed within 5–7 working days after the returned product is received and verified.

Refund method:

• Mobile Banking (bKash/Nagad/Rocket)
• Bank Transfer

Delivery Charge

• If the mistake is from our side → delivery charge will be free.
• If the customer orders the wrong size → customer pays the delivery charge.

Contact

Pinnacle Lifestyle BD
Phone: [01914012168]
Address: [11 Sahid Faruk Road (1st Floor), Jatrabari, Dhaka-1204]